Fulfillment Policy

Enterprise Purchasing Group’s (EPG) services DO NOT include the purchase, delivery and return of physical goods. Instead, the membership services will include the introduction, negotiation, and assistance of account setup directly with EPG’s suppliers (contract providers), as well as post-set-up account maintenance and auditing services.

Delivery Policy

EPG will firstly assess the value propositions to its prospects and will give quantified recommendations to its potential clients. Upon signing the membership agreement with no upfront cost, a client will have EPG represent them to negotiate a contract with EPG’s service providers. Upon the contract’s approval, EPG will assist the entire onboarding process until a client is fully boarded with active, live accounts. Post the account setup, EPG will continue to service clients with account maintenance.

Cancellation Policy

EPG’s clients typically won’t go through a cancellation that may incur refunds. Since the billing is done after the service is delivered, EPG will receive payment after the service is completed. A client can cancel its contract anytime, or simply stop using EPG’s services and wait until the expiration of an agreement. There won’t be service charges if a client stops using the contracted services.

Refund Policy

In very rare cases, EPG will have refund scenarios. Typically, EPG bills a client after a service is completed and delivered, and a client will voluntarily pay EPG’s invoices upon receiving them. Thus, EPG will not refund a client for its completed and delivered services and will not charge a client for not-yet-delivered services.

In the following rare cases, a refund might be triggered:

  1. Prepaid membership with discounts. If a client pays EPG up front for yet-to-be-delivered services to achieve membership discounts but decides to cancel in the middle of membership subscription, EPG will consider the partial refund after deducting from the total the portions completed and removing the prepayment discounts if a client’s request is reasonable;
  2. Auto-charge dispute. EPG will never auto-charge a client’s payment methods except for the following scenarios:
    • A client’s up front written approval.
    • A client’s significant delay in the voluntary payments of significantly overdue invoices, and with no active responses received from the clients upon sufficient communication of EPG with the client.

Since EPG’s typically bills a client after a service is completed and delivered, under either scenario, EPG’s will consider full or partial refund if and only if there is sufficient evidence that EPG fails to deliver a promised quality of service.